Absolute rubbish customer service if you can actually get through! I bought a large free standing mirror from Bury The rock branch, it unfortunately was damaged when it was unpacked, i visited the store and explained the problem although the store staff were very helpfull they could only advise me I had to return the item back into store for a refund or exchange, I explained I couldn't physically return it to store as I don't drive and didn't have access to a van and in spite of being over seventy I was told to ring customer service, I tried over a couple of days and just couldn't get through, I sent a detailed email explaining the situation and they didn't even have the courtesy to comment on any of the points I'd raised. I really wish I'd have read the reviews before I purchased the item and will not be shopping at the Range again.