Ordered garden furniture and storage online costing over £1700, and one item arrived damaged. Took over a month to arrange for it to be collected, and then another month to get my money back, after hours of phoning, emailing, and messaging getting nowhere. When I suggested I should be compensated for the major inconvenience I was ignored, and when I asked to speak to the complaints team I was told that there wasn't a complaints team!
3 years ago
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