I have visited the Range in store and never had any issues. On 30/10 I placed my order with £4.95 delivery for 2/11. My order was supposed to arrive between 18:15-17:15 - at 18:00, I checked for a delivery update and it was back at the depot - with no attempt at delivery. I rescheduled it to be dropped at my local parcel shop (which is a 20 minute drive there and back) for ASAP. It was out for delivery to the parcel shop 28/10, yet it never arrived. I called The Range, got through to an agent (wrong department of course) so I was transferred and on hold for 40 mins, never to be answered - their waiting music is also incredibly jarring! I have never ordered with DHL before, so I didn't realise I would get a follow up email (and their site was down all weekend) so I drove there on Sunday to find it had not been delivered. I was unable to reschedule due the DHL site issues, and on 31/10 it arrived at the parcel shop. I went to collect it 2/11. The condition I received my parcel in was absolutely disgusting - it looks as if the driver had ran it over then kicked it down the road into the store. Despite it saying 'fragile', the box was squashed and had 3 tears, leaving my items exposed. I just went to use one of my items (a potato masher) and it was broken, half attached, so I tried to fix it and the whole mashing plate fell off. I have now been on hold for the last 40 minute and have had no position updates for over 30 mins ,when I was caller 18, from 25. I payed for nominated day delivery to my home, which I did not receive. I wasted both my petrol and my time, driving 40 minutes to collect the parcel. And I have now wasted 80 minutes on hold, with no refund and no resolution. I am truly shocked at how terrible their choice of delivery service and the speed of their customer service is. I expect a refund for at least my postage and useless potato masher, as neither was as described.