Unfortunately not able to give below a 1 star. Writing this review to warn future customers of the appalling customer service provided by the Range. Our new bed arrived after three weeks - broken, and with the box ripped and material scuffed and wood damaged. We requested a replacement, due to arrive weeks later. On the day the delivery company did not turn up, and we discovered the bed had been lost / not placed on the van - no new delivery date provided and all the Range could do was ask us to contact the courier, taking no responsibility for their chosen delivery provider. When trying to request a refund, on the basis the item is faulty, with no new one guaranteed, we were refused and asked to return the bed first. However, with the delivery company so unreliable we are not in a position to trust that this will be delivered on time / in full / at all. We've spent hours on the phone trying to resolve, and the customer assistant's response to being unable to help, was to simply hang up. Save yourself the hassle and money and go elsewhere!