I tried to return a faulty tornado lava type lamp today, that had stopped working after a couple of days. Took it back to The Range with my receipt and they called the lighting department. A very young woman came and took my lamp and shook it and banged it with her hand hard,several times and the tornado started turning again. She said that the cog had dislodged and that it was fixed now. I said that it was faulty and if it did that again, it could overheat the motor and could be a fire hazard, ,both assistants said that she'd repaired it and that I would have to keep it ! I insisted on speaking to the manager, and he agreed that it was now repaired and that I would have to keep it. I argued that it was dangerous and after a long time, he finally said that he would refund me as a good will gesture! Absolutely shocking and extremely dangerous to insist that it was now safe and repaired.