Just about everything went wrong with the order and the service i have received from the range so far. The initial order was delayed at the warehouse and nobody had any idea how long the order will take and the customer services agent was not helpful at all. Once the order arrived, it arrived smashed up and of course was broken inside the box. We have sent it back instantly with the currier, but the range are now refusing to refund us until they receive it and even though I have shared proof that i have returned it with the currier and the proof of the fact that product arrived damaged. It is impossible to get hold of anybody and even when you do, they are not helpful at all and don't even take a second to understand the issue. I will never be ordering rom them again and urge anybody to avoid this company.