The quality of the picture frames is very poor, the back panels (hardboard) are very flimsy, and one of them was already broken on arrival and one broke while on the wall. The fixing came free from the hardboard and the picture fell from the wall, smashed the double plug socket that was lower down on the wall and the frame also broke in half. Not only do I have the inconvenience of contacting the range ( I am 61 in the queue as I type), I also have to contact an electrician to replace the damaged electric socket! These frames aren't inexpensive but the are very cheaply made. (30/12/22) Update: Wasted 4 hours on hold to this awful company, 2 hours, 61st in the Queue down to 15th, then cut off, then 2 hours again, 26th down to 8th then cut off again! (07/01/23) Update: After not receiving any contact from the range, even though I have sent an email with pics, messaged them through their site, a twitter comment, and this review, I attempted to call them again. Remarkably I got through within 10 mins or so, but as I found this was because I got through to the wrong department. The person I spoke to asked for my details, said there was no record of my communications, and that if I had a complaint I needed to go through another department. I asked her if she could at least check my order, she did, and said she has found my communications. I asked her which department I need to speak to, however mid-sentence she hung up on me! I am now trying to get through to them again, 13 in the queue, now after 30 minutes, 6th.