I would not give any stars whatsoever if I could. I received my item of a puppet theatre, and got to the last part of assembly to find that the last piece had the joining piece missing. A plastic button that should have been attached to the last piece of wood. We tried to think of a solution but this was not possible. SO I contacted via the website enclosing photographs yesterday. And today I have tried to contact the customer services via telephone. So far I have been waiting in the queue for over 2 hours. Diabolical customer services. Why do they not run a return service from their store like the better stores. I had to return something to Matalan. No problem. Dropped off at store, refund came the next day. Under no circumstances buy anything on line from this store.