I would give them zero stars if it were an option but it isn't. Appalling customer services. Placed an order and paid £9.95 delivery fee for a 3 day delivery slot. Over a week later, no delivery, no refund, no customer services can help me. On hold at this present time for one hour and 2 minutes so far. Started off at caller number 32 - now caller number 16. How can they continue to accept orders but not fulfil them and refuse to offer any assistance and make it so difficult to obtain a refund. This is my second bad experience. Should have learned my lesson first time