I recommend you shop elsewhere I ordered and paid in store for 2 balcony sets on 17th June I did not receive any receipt or confirmation text / email, nor did I receive any order number On 25th June I had to go to the store and was given a tracking number and Head Office number. I called Head Office on Monday and told my items woiuld be delivered on Wednesday 28th June . I had to book a days leave from work at short notice , my employers were not happy. I waited for the delivery and phoned the courier only to be told the item was being delivered on Thursday I explained my problem and they said they couldn't change it. I phoned The Range customer services and said because of very poor customer service I wanted to cancel my order. I was told this would be done and I would receive a full refund one they receievd the items back from the courier. I asked how long that would be and was told he'd contact the courier and ask for the items to be returned to them. Today I got a call In Work saying the courier was outside my house trying to deliver the items . I called customer services waited in a queue and got cut off when I gave in my name I called again and asked to speak to a manager I was told the manager does not speak to customers I explained my issue and have now been on hold for 20 minutes. This was during my half hour lunch break . I would never recommend using the range their customer service is at best abysmal