To shop in store is never a problem but online from their third party sellers is horrendous! 2 years ago I bought online and had an absolute nightmare just trying to return a damaged item that I eventually had to go in store to complain and they refunded even though it was a third party seller. I swore I'd never order online again, 2 years later I stupidly ordered online again and I am now asking myself why why why. Ridiculous return charges, damaged boxes, one item arrived partly broken, another arrived today totally wrong item. Things happen, I get it but my order's have been consistently a nightmare. Customer service on the telephone are friendly and helpful, by email is awful! Back and forth asking stupid questions time wasting when the issue is completely straightforward. I can't bare big companies who's customer service is this level of poor there's just no excuse. Every time I've ordered it's caused me nothing but a headache, there definitely won't be a third time.