Bought an item, faulty, returned to get an exchange. 2nd item faulty. Returned and they wouldn't give me my £ back. 'Manager said it was wear & tear - they were plastic food containers that should be good for years. Ridiculous. Also member of staff very rude. Rang The Range, spoke to a person who took my details, was empathetic, and said they'd pass on to a manager who would contact me. Not heard a word. I still have the faulty item & Im no further forward! I will not shop in that store again and feel like suing them in the small claims court, even though it would cost me £.