Quite simply the most difficult and ridiculous returns process of any company I have ever had to deal with. I am now only continuing to challenge them over principle. I ordered some mirrored tiles online, only £17.99 or something similar, the website shows glorious clear mirrors. What arrived looked like bent smoky carnival glass, akin to looking in to the back of a dull spoon! I was pleased with the other items in my order I should add. So, I wanted to return them and for some reason you have to contact customer support to "validate" the return. The item is defective, but even if it wasn't, we have 14 days under DSR to return an item. So, email one, I explain the problem and ask them to validate the return. They respond and ask for pictures. I do not have a way of providing them and it is a pointless request as I want to return them. They then offer 20% refund and I keep the items. Pointless. The items are defective. They then offer a 55% refund and I "sell the item to someone else" No. They then offer a 70% refund. By this point I've lost the will to live. Having wasted almost an hour on this I accept. They then ask for PayPal details?! I paid using a credit card - have never used PayPal. The Range have really shot themselves in the foot, I am currently in the middle of remodelling my home and garden and intended on purchasing hundreds of items. I've since ordered 52 items on Amazon, one of them was defective. I contacted them, they apologised and refunded the item immediately and advised I didn't need to worry about returning it (obviously because its cheaper for me to dispose of the item then them process the return) If anyone at the range ever reads these, you are not saving your company money, you are losing customers forever.