I am only giving 1 star because you can't comment without one, but if I could give zero, I would! Bought some plates from a branch in Bristol, got home to find they were smashed. Contacted "customer support" to be told quite abruptly that they couldn't help me, would need to return them to the store. So I travel the 30 mile round trip to be told, can't refund you as these were in the sale. Excuse me? Nothing on the box or on shelf to say they were in the sale, and the fact is, they are broken so what different does that make! Refused the refund. Tried another branch, who reluctantly refunded me. Not that it was worth it at this point, from the cost of fuel driving miles. Never experienced such unhelpful, rude staff and customer support before. I have complained to them direct but surprise surprise, no response.