Order > W-16632058. AVOID AVOID "THE RANGE" i bought this chair to Aid my recover following major surgery 5 weeks ago, & i have more than one disability & i needed this chair !! When it was delivered it was OK for the first week & then the back of the chair collapsed underneath at one side so i could not use it...my complaints has now been going on for 3 weeks +, and still no action or resolution from you... your Customer service is Shocking !!! So because of your terrible & unacceptable customer service i have had the chair repaired by a neighbour's friend, who is retired now but use to build and restore furniture, he heard of my problem & offered to to take a look at it for me... he said he could fix it & it took him over an hour to sort it out & he would not take any payment, But i would not allow him to work for nothing so i gave him £40, which he was reluctant to accept. i will never-ever buy anything else from "The Range" . you should be totally ashamed of your customer service especially in my case ..😡