I had missing items from my order. I contacted customer services immediately and was told customer services would be in contact once the courier had been investigated. I had to contact them again a few days later as I never heard back. I was asked if I'd like a refund or a replacement for the missing items, I asked for a replacement. I had also ordered an item through Range plus which I still hadn't received and asked when it would be delivered and the customer service assistant did not even acknowledge the subject. I am now out of pocket, unable to get to the store to get a refund as I am disabled, this is why I ordered online as I can't get to the store. I will never order from the Range again. Appalling service