Shona Hood
Glass table ordered never arrived due to being damaged by courier, a replacement sent out which also was not delivered due to being damaged by courier and was returned by xdp to the range,requested a refund and told that a refund would be issued,now xdp couriers say they tried to deliver today as table comes in 2 parts...I'm assuming it was table legs no table top!!! Called customer services again today to be told they need to receive damaged items before can process a refund....different story every time I have to call.. told it will be a week on fri befor refundcan be issued.. .according to tracking already received damaged items last week... absolutely shocking company and customer service,so £200 down avoid them at all costs....Will be taking it further as not acceptable
5 months ago
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