Rachael
Really really frustrated this morning. I have ordered 4 items from the Range. All 4 were due on or after the 21st December which was confirmed when booking as these are the dates I am off for annual leave. I have no internet at home as waiting for the internet to be installed therefore I cannot work from home Monday-Friday until the 21st as just moved. All 4 items have come out completely separated over random days and I have been text this morning to confirm items are coming today and Monday. 1 item I think I have managed to move to next Thursday. The other item has been successfully delivered to god knows who as I am not home and just had another text to confirm by big items one being a bed is coming Monday not the 21st. Contacted the delivery company after receiving my confirmation emails the bed was coming next Thursday when I am actually home and they were as helpful as a chocolate tea pot. They Cancelled the order to be delivered Monday and have confirmed I will have to wait till end of January now and they wont confirm when it will be re-delivered they will just call me a day before. Absolutely shocking and a mess of an order. I don't when I will end up with my full order now and its been extremely stressful. I have ordered from Curry's and Dunelm with no issues whatsoever. The delivery service providers you are using are really really poor! Its like speaking with a bunch of robots. Just Honour your time slots, how you think someone on the morning of an unscheduled delivery can just be at home in the middle of the day i don't know. I cannot take time off work to sit at home for a 3-5 hour time slot with 24 hours notice either 4 days before the items were expected and during the busiest time of work! Ill be on my airbed for the next month it sounds like. Thanks alot
5 months ago
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