I purchased Christmas garlands supplied by MH Star via The Range Online. I would encourage all potential customers to read the reviews for this supplier - MH Star - before purchasing anything that they supply to The Range. The reviews are awful and some customers have gone so far as to call them scammers. Shame on you, The Range, for associating yourself with companies like that! My experience: the garland arrived in numerous pieces which all had to be self-assembled. Before buying the garland, I read the product description carefully and at no point did it mention that it had to be self—assembled. Due to time restraints, I needed a garland that was already assembled and thought this would be ideal. Unfortunately not! I contacted The Range and was told that MH Star would only allow my refund if I agreed to pay a £8 charge for collection (the price of the garland itself was just under £13). This was completely disproportionate to the cost of the product. I emphasised that under Consumer Rights law I was entitled to a full refund as the product was NOT AS DESCRIBED online. The product description has now been amended online since my complaint. The Range is being dishonest about this. I am being accused by their disputes team of not reading it properly and told that I ‘have to be held accountable for my actions’. My refund is still being refused unless I pay the £8 collection fee. Utterly despicable company. No regard for consumer rights. I have left a similar review for MH Star, as both companies’ approach to customer service has been shocking. Furthermore, I left a review of the product on The Range’s website to advise other customers to be wary of ordering the garland as it is not pre-assembled as shown in the photographs. This review has been deleted by The Range.