on tuesday 13th feb 2024 i went to the hemel hempstead branch to order a new garden patio set, i picked out a 10 piece garden set and was told it would be delivered in 3 to 5 days and i would get an e-mail or phone call asking what day i would like it delivered, on tuesday 20th feb ( a whole week later ) i still not heard any thing, then later that morning i got an e-mail from the range saying my order had been dispatched and gave me a tracking number and courier phone number, twice i put in the tracking number twice it came up invalid, so i went to the hemel hempstead store again, and evan tried it, and same again, so he phoned up the courier they said they had not received it as of yet, so i said cancel my order and reimburse my money into my account, a manager there said i would have to wait for it to be authorised by head office, absolutely disgusting treatment from the range, do not ever order an online product