I attended a store and I was over charged for a product. I sent an image to the online contact centre of the product and receipt. The contact centre refused to deal with the error advising I would have to attend to the store I brought it from. I advised it was not my local store and I do not live where a store is accessable without being further out of pocket. I was further advised there was nothing they were willing to do. I was then advised there was no complaints departments to escalate the issue to.
The customer service is extremely poor and there is no accountability or empathy for the error they made. I would not buy anything as you will not have any issue dealt with as there is no complaints department to rectify simple consumer issues.
1 year ago
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