Katy Harland
DO NOT EVER ORDER FROM THE RANGE!! I ordered a wardrobe, and it was delivered with 3 boxes. One box was incorrect and they said they'll collect and deliver the item at the same time. The last box was the doors of my wardrobe, so I was informed to mantle the wardrobe and they would deliver me the doors. The delivery team arrived at my house, with only a collection and no delivery. I had to stay on hold for 40 minutes to be informed that my doors had been delivered to the wrong depot and they were in transit. The incorrect items were collected. 1 week later, I waited for my doors, then they finally got delivered, opened the box and they were DAMAGED! I rang the range and was asked to email across photos of the damage. In my first initial email they said they would be happy to offer me a full refund, or they can collect my wardrobe and re-send me a new wardrobed. Due to the offer of a full refund, I decided I would try and fix the damage myself. Later on the Range contacted me to say, that initial email was incorrect and they needed to collect the wardrobe before any refund is given. I cannot live without a wardrobe! I'm still going back and forward to this day and I ordered my wardrobe over 6 weeks ago. I've not been offered NO COMPENSATION for this!! All they keep saying is " please return the wardrobe" Absolutely disgusting and will NEVER EVER order from them again
1 week ago
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The Range has a 1.4 average rating from 1,880 reviews

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