I ordered some picture frames online, and they arrived with live spiders in them. I was very distressed but contacted the range immediately to arrange a return/collection. I eventually received a response weeks later asking for further photos, I then heard nothing until yesterday when I was asked to give a review of their customer service. So here is my review almost a month after raising the issue with the Range: live spiders in the frames, poor communication and no resolution by their support team. I am disappointed we have reached this situation.
9 months ago
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