I am nearly 70 and with some mobility problems. Earlier this month I had ordered six items 'click and collect'. Things were going well until I visited the store today. Firstly I was made to stand and walk about following members of staff as they tried to sort the problem out. The problem was, that although I had received 'please collect' messages, my order was nowhere to be found. On top of that, when I finally had to cancel the on-line order I received an instant confirmation that I had collected the goods!!! I have not received any refund and because of the nature of the on line transaction, in store staff are powerless to do anything. Oh yes, and although there was a manager issuing orders from above, he or she did not have the decency to actually appear. Range/Wilko - where is my refund?