I went to return a tin of paint, as I had changed my mind on the colour. The person on customer services was insistent that it had been opened (it had not) and was quite hostile from the start. Unfortunately, the 14 day return period had expired which I accepted, she then said “i will check with my manager” she came back and said, “No you can’t have a refund, and anyway, we don’t accept returns on paint “ So why didn’t she say that in the first place. She was arrogant, rude and most unpleasant in the way she spoke. But I couldn’t find any info. on not being able to return paint. She seemed to get a kind of pleasure from being nasty, and I would suggest a course on customer service for this woman. So can you return unopened paint to the range ? I still don’t know, can you answer this question for me please. I didn’t have this problem last year with B&M when I bought silk emulsion instead of Matt. This incident occurred at my local Range store, Cannock.