Never again will i use this store! Tried to return a faulty item to the Harrogate store but didn't have my receipt. The Duty Manager was extremely condescending and rude. Lectured me on the need for my receipt. Showed him the transaction on my bank statement. Said it wasnt his fault the item was not fit for purpose. Value of the item was £12 and i would have been happy to exchange but this was not offered. Ranted at me in front of two female assistants and despite initially saying he would refund got so angry he then refused to give the refund and walked off. Eventually gave me a gift card. I could no longer argue with him. It was embarrassing having to stand there and take this verbal abuse especially as one of the assistants was smirking. Then I realised he was on a power trip and wanted to look good in front of the two young female assistants. Don't shop at this store if you want good customer service!