My wife and I regularly shop at The Range and find items in there that we can not find elsewhere, but today I went there without any idea if I would find what I wanted. I asked Tracy and she new exactly what I could use, and dashed off to collect it for me. Having recently purchased two lengths of vinyl table covers, I wanted something to roll them up on. Tracy went into the storage area and returned with two discarded cardboard tubes, then came with me to the checkout to explain that they were at no cost. She was very cheerful and pleased to see me happy. That is great customer service.