Seb answered my phone call about checking a stock level on a twistamop for me and he reserved one and he also fount the replacement head for it. this saved me coming to store only to find you didnt have any. when i got to customer service i was very disappointed in the service i got from the 2 girls on there. i started to talk to the lady and then tho other lady started to talk to each other and she served the lady with 2 bottles of water leaving me standing there waiting. i am quiet shocked you allow your staff on the check outs with money in there pockets. the lady was english and the other lady was non english . i visited yesterday about 15:00. i will think twice in shopping on your store but lucky for the range you have great staff like seb