I bought The Hudson sofa bed in store at Kidderminster. I had to wait 18days for delivery. During this 18 day waiting time the price was reduced by £100 but I was not offered the reduced price. Then after delivery we opened the sofa bed box to assemble the sofa to find there were no instructions. I rang Kidderminster store and was offered a "talk through" over the phone on assembly as they too had no instructions on putting it together. I asked for the £100 discount which had been added on the item before my delivery had taken place. No-one was interested. Shocking service all round......shame on you The Range.