Terrible online service. My order arrived 2 weeks late despite paying extra for named day delivery. I have also had problems at the metro centre store with the staff being totally disinterested and rude. They lied to me about a product and took no responsibility whatsoever when they were caught out. While the price of their products may be reasonable, shopping at the range either on line or at a store isn't a good experience. I dont know why they can't sort out the rubbish customer service. Makes me wonder if the people who leave positive reviews have been shopping with the same company.