After buying a new reclining chair from the range on line option I was not amused after 3 months the base of the chair had completely broken and looked liked it has been filled on assy . I rang the range ( on hold for 37 minutes ) and was told to send to some pictures , which I did . heard nothing rang again same old story no one picks up the phone , after eventually getting though was told they has looked at the pictures and was told I had damaged the chair , not amused by the not so friendly call center operator they would not be doing anything to help , I asked to speak to his supervisor which he refused . not knowing what to do next I contacted the range customer complaints ( 22 mins wait ) they also told me the same story that I had damaged my brand new chair , no refund or exchange being offered for faulty goods . I then contacted the range resolver and emailed them all by pictures and lack of help from the range . after a few days the range contacted me and were all over the case the same person that I has been dealing with . I said to him why has a third party had to intervine to get things sorted and now your helping me , they have sent a company out to look at the chair and the is a manufacturing fault and he would contact the range the chair has now been picked up and I am now waiting for a full refund , I will never set foot or buy anything from them again