I visited local Range store for an item which showed on website as "in stock". I couldn't find item on any shelves so queried with a cashier who checked computer and confirmed they had 3 in stock - she contacted someone from the Gardening Department who said he'd been looking for the items a few days ago for another customer but he couldn't find them and didn't know where they were ! I asked Cashier to order for me and I would pay there and then, but apparently that's not possible (???). I was told to go home and order on-line for collection the next day. I duly placed the order on-line but because I was concerned over the unusual wording of their T&C's (and also an unexpected increase in the delivery time for collection at the store) I decided to check on-line Reviews - I am so glad that I did because it seems to me that the firm is not at all interested in customer care. I have decided to purchase the item elsewhere because I would prefer to pay more and deal with a firm who has the interest of customers as one of its core value !