If only I could leave a review LESS than 1 star! I have experienced the worst EVER customer service in my life! Ordered 2 metal & glass lanterns for my wedding. When they arrived, there was barely any packaging to protect them. I could hear, before I even opened the packaging that they were damaged! Literally every part of both of the lanterns was broken, glass smashed, doors hanging off, completely wrecked! So I tried to contact customer services to arrange a return and refund. Absolutely impossible! Tried calling numerous times, no one answers the phone EVER! Tried using the contact form on the website, but no one actually responds! So I tried on their facebook page. Managed to get a small response, but only asking me for photos of the damage (of which I sent immediately, as I already had taken photos), but despite my message being sent within 1 minute of theirs, it took them 2 days to respond. They wanted MORE PHOTOS!! So I sent more, but I am still awaiting a response! I received these lanterns 2 weeks and 4 days ago, and even though I was on the phone to them within 5 minutes of receiving my order, I have still yet to arrange and return and refund! I would strongly recommend NOT using The Range EVER! Most useless company I have ever come across.