Where do i start. Ordered a floor mirror, was to arrive on or before 13/1, on 10/1 received a message from courier telling me on way that evening. I stayed in....no delivery. Called on 14/1 and all the woman kept saying was do you want to cancel it. I asked her to call courier, which she did but admitted yo hanging up when it said she was first in the queue because no one had answered, clearly she has never called anyone before as didn’t understand that meant she was next. Told it would arrive 13/1, no delivery, no update. Called on 13/1 told van broken so delivery would be 14/1 or 15/1 but would he contacted to tell me when. Calked on 14/1 to be told that it said delivery exception on system, but they hadnt tried yo deliver. Then told i would get a call 24/48 hours time to rearrange from courier. I cancelled order. Today i receive said mirror....broken of course. What a pathetic excuse for a company!