Entered the Range at Barnsley at approximately 10.30am 29 January I went in (for the very last time) for a specific dog bed, the bed was approximately 15feet up on the top shelf I asked a member of staff ( a woman with glasses on holding a4 size sheets of paper ) how I could feel at one of the beds she told me she would “get a member of staff from pets” to get it , i waited and waited and waited around 15 minutes!!! no one appeared I saw the same member of staff 10 yards away instructing another staff member something so I caught her eye by holding my arms up in the air “has no one been” ( yes that’s why I’m still stood here ,durrrr!)”no they have not “ I replied she then asked the first passing staff member to get the ladders and get one down for me , why the hell didn’t you do that in the first place ?instead of forgetting to ask someone from pets to do it thus having me stood like a lemon for 15 mins ! Rubbish customer service I’m afraid