I bought a wall clock it wasn’t working, I’d lost the receipt so contacted Aintree Liverpool shop, a lad answered the phone very rudely. However he did say just bring it back and we will exchange it. I arrived at the Aintree retail and went to customer service desk. Standing at the desk was a manager talking ( chit chat ) with one of her colleagues. They both completely ignored me for a good 5 minutes eventually I had to say are you serving? The response was so rude, it’s put me off ever shopping in there again. Also got my second clock home and now I need to go back because this clock is also broken ☹️