Item arrived smashed and have tried multiple ways to speak to someone and can't so now I have an item we cannot use or return as 1. It was bought online and 2. Isolation means I can't visit the store! Customer service is shocking. They don't answer the phone. Their online chat say they can't help, just to email the photo then ring in 2 hours time, which I do but again no one answers. 30 mins on hold and no one answered. Tried escalating the complaint but no one replies from that email either. Wrote a bad review on another site and the range responded saying to pm their Twitter page and they would sort but as soon as I sent the photo they stopped responding on there too. Initially I wasn't even complaining. I just wanted to know how to deal with the smashed product. Post it back? Keep and have a partial refund? I don't know. But I will be taking this further as soon as this isolation is over!