I ordered two curtain rods June 11, I received no confirmation email but you charged me for both. Two boxes arrived, one containing a curtain rod, the other only had packing material in it, no rod. I've been trying ALL WEEK to call your centre, yet again I'm on hold and have been for 43 minutes listening to your dreadful music and message. I'm trying to contain my anger as it isn't the fault of the person on the other end of the line when or if I finally do get to speak to them. I have no order number, I've been charged for an item that hasn't arrived, there is no email that I can send, just this 0345 number. I sincerely hope that I'm not charged for all these calls. I'm furious. Dreadful system, dreadful service.