I ordered a bird table on 11th June as part of a fathers day gift. On 30th June I managed to get in touch with The Range online chat about the order as it still had not arrived. The chat said I was in a 10 minute queue, in reality I waited 2hours and 25 minutes. Today, 6th July I received an email to say I could have a refund for the delivery ( £9.99 which was a rip off to start with ) but not the £14.99 for the bird table that never arrived. So now I am in another 10 minute queue on the Online chat which so far has had me waiting 40 minutes... apparently the queue is only 128 long!!! Unbelievably bad service for such a big company.