Never before have I experienced such and appalling service. Ordered and paid in full for a two seater and three seater sofa Delivery date was confirmed, so far so good. Delivery arrived a day early without any prior notice and certainly without the covid 19 'wellness' call that XDP (couriers) promote on their website. The delivery only had the two seater sofa and when I questioned the whereabouts of the three seater I was met with two very blank expressions from the two guys, who didn't follow any safety guidelines, then to be told the three seater would arrive the following day. So, the following day came and went and no sign of my delivery. After many attempts to contact the store where the purchase was made I finally managed to speak to an assistant to be told that we need to contact the delivery company (XDP). Well, it would probably be easier to make direct contact with Queen than it is to speak to anybody from this company. Emails sent with only generic replies and absolutely nothing else. So, I phone The Ranges head office to be told by the receptionist that the only way to communicate with them is via the 'live chat' on the website. The 'live chat' doesn't work!!! I've managed to find an email address and am currently in communication with a admin and order escalations representative but quite frankly, don't seem to be going anywhere fast!! "we'll refund your money and you can order another one via the website" is what I'm being told. Well why not just send us a replacement??? Honestly, the whole process has been an absolute farce! I guess the saying "you get what you pay for" rings true. Never again will I be spending a single penny in The Range!!