Truly awful. 12 months warranty expired at the heart of lockdown. Their website asked customers to be understanding that deliveries wil take longer than usual and customer service numbers are much reduced. We were unable to get through to anyone in under an hour kn 4 occasions, sent and email and got a response saying their inbox had maxed out. Waited for travel restrictions to be eased, went into store and was told to go back to the phone and chat service. Another few days of waiting for over an hour each time, finally was told 12 months is fixed and not their fault I couldnt travel to store or get through to them. Customer service reafing from a script and unable to use common sense. Will never shop there again- avoid- homebargains have classier staff.