Absolutely atrocious company, and pathetic customer service! My wife ordered 10 31cm garden pots, and they arrived smashed to bits. I have tried to place another order for these pots, to be delivered to the local store. After a long wait, I finally poke to an absolutely condescending prat, who spoke over me, and accused me of not listening to him. A f*ck-wit of the highest order. I'd be surprised if he goes through life without a few dull thuds on the side of his jaw. Never again will I shop at this cheap poundstore type place, and I think that most of the reviewers on here must have spoken to the same idiot. He probably 'packed' the bloody pots as well...