Having spent over £300 in The Range over the last month, very disappointed with the very poor and rude customer service at the St Austell branch. I only wanted to exchange a duvet set for another which I brought last week. Not without a receipt! I had returned goods that scanned into their system in perfect condition. I had to request if they could help me further. The manager of the day was rude, unprofessional and had no customer service skills that I would have considered basic. Her tone was bordering aggressive and made me feel humiliated as did her colleague on the till. After a huge palaver which further added to my humiliation I was told that my goods reference had not gone through The Ranges till. Well now I felt like a criminal. The tone was accusatory and their were multiple customers and staff in proximity. I will be taking further action about this unless I have some reassurance that staff are retrained and updated on compassionate customer services.