Ordered a number of items with one item awaiting stock. I had no problem with waiting for this item but after a while and no delivery I emailed the company and was told the item was delivered with the original order. I then had to prove from their own web site and emails from them that the item had not been delivered. I then was emailed back and told “I have looked into this and I do apologise I can confirm the post for the albany light has now been discontinued”.
I then ordered some further items with two being delivered and one again awaiting stock. I am now going through the same rigmarole as before. It is such a shame as the products are really good but the customer service team are fobbing customers off without properly checking.
2 years ago
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