Had a pathetic experience at The Souled store, Ambience Mall, Gurgaon, today on 5th June 2022. First the staff at the Billing counter were too slow and we had to wait for a long time to get our bill done. They did not have a basic Credit Card machine with them. We were getting late and so paid quickly and left. After reaching home we realised that they overbooked us and added an item worth INR 1000+ into our bill. There was no contact details on the internet. We somehow got the store number via their Mumbai store. A lady who identified herself as the store Manager instead of apologising talked very rudely. Was not even ready to listen to the issue and said she is busy at the store (it was 9:15 pm and stores at Ambience get closed by 9pm). Then we called again at 9:30pm, she again instead of apologising talked very unprofessionally and said she will check and call us back at 10pm. She did not even ask our bill number and when I confronted she said she will call back and ask the details. Till then we have called her 15 times and she is not picking up the phone. It is 11:09 pm right now. I request all of you please don’t buy from this fraud store. They even sold their membership to us forcefully and looted us by billing fraud. The staff and specially that lady is too Badtameez. I am going to lodge a complaint to the police.