The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 3.07

3.1 Rating 340 Reviews

51 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

3.1

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very nice experience with souled store. Also, the products are really nice.”

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Posted 1 day ago

“I ordered some apparels which were delivered on time and their quality met my expectations”

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Posted 1 week ago

“Cool stuff and designs, love it”

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Posted 1 week ago

“best quality and service🤌🏻🩷”

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Posted 1 week ago

“Great help”

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Posted 1 week ago

“I'm a big fan of your collections. I bought an Oversized T-shirts and got it delivered in just 3 days. Thank you for the early delivery.”

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Posted 3 weeks ago

“I recently bought the Urban Blaze Mocha from The Souled Store, and I'm seriously impressed! The color is rich and classy - exactly the kind of subtle yet stylish shade I was looking for. The fabric feels soft, breathable, and really comfortable for all-day wear.”

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Posted 3 weeks ago

“I had purchased purchased products from Souled store and the product quality is very good.”

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Posted 3 weeks ago

“Reached out to the customer support regarding quick delivery. The agent informed they will try to deliver the order with priority. The order was supposed to be delivered on 26th, but I got it today. Thank you souled store for making my day amazing.”

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Posted 3 weeks ago

“No 1 brand for pop culture, material and quality of the product is too good. Customer experience team also responds quickly and put their best efforts to help out with Concern.”

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Posted 4 weeks ago

“great service really loved it!!”

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Posted 4 weeks ago

“The customer service team is excellent and informative. From the prompt responses to inquiries, the professionalism with which they handle concerns, to the extra mile they go to ensure a positive shopping experience, the bar is truly set high.”

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Posted 1 month ago

“I recently ordered a boxer, and it was delivered on time—well before the expected delivery date. I’m extremely happy with the quality and truly love The Souled Store’s collection. I’m definitely looking forward to exploring more exciting products!”

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Posted 1 month ago

“I was quite disappointed to see that the Dahisar Check Naka store has been closed without any prior update or communication. During diwali featival and i have travelled from mahalaxmi to dahisar for wide range and unique collections.It was one of the biggest and most well-stocked Souled Store outlets in Mumbai, and its sudden shutdown has really affected the shopping experience for customers in the Western suburbs. The store was easily accessible and often had a wider variety of stock compared to other locations it’s unfortunate that such a key store was shut down.There was no signage or information at the location about the closure, which added to the confusion and inconvenience. It would have been helpful to inform customers in advance through SMS, email, or even on the website and maps.On a positive note, I want to thank the staff at your new Bandra store they were very helpful and assisted me with my concerns. They were courteous and tried their best to guide me. Then finally i buy from the store. As discussed with the team, I strongly request that you maintain a wide and consistent variety of clothing in at least one offline store. It becomes frustrating when certain collections are only available online or scattered across different locations. Having one flagship store (or a clearly marked location) where the full range is available like it was in Dahisar would really improve the overall experience. Thankyou, Chirag Suthar 9137963583”

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Posted 1 month ago

“Best service”

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Posted 2 months ago

“I'm extremely disappointed with my experience at The Souled Store. Their rigid policies seem to prioritize profits over customer satisfaction, which is unacceptable. The exchange process was a nightmare, and the customer service team was more focused on citing rules than resolving my issue. It's clear that they don't value their customers' feedback or concerns. I wouldn't recommend The Souled Store to anyone – there are better options out there that actually care about their customers. Save your time and money, and shop elsewhere."”

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Posted 2 months ago

“Customer service and prices”

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Posted 2 months ago

“Fair pricing and really awesome customer support. Helped me a promptly with my refund issue. Really satisfied overall with the service and products”

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Posted 3 months ago

“V.good product”

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Posted 3 months ago

“The Souled Store consistently delivers great quality and impressive designs; my recent orders left me very satisfied. Customer service is friendly, and the prices feel fair for what you get. However, I believe delivery speed could be improved, and I'd love to see more special offers and exclusive deals for returning customers. Overall, a very positive shopping experience!”

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Posted 3 months ago

The Souled Store is rated 3.1 based on 340 reviews