The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 3.11

3.1 Rating 357 Reviews

52 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

3.1

Based on 357 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your delivery partner did not attempt delivery and on your app that order shows cancelled ... Sorry to say this is real bad experience about 4 - 5 items were supposed to be exchanged ... I feel cheated ... I bought extra membership also ...Sorry to say I feel cheated and will never trust such bogus company.”

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Posted 3 weeks ago

“Product was delivered in 3 days. Felt awesome, as had an size issue, exchange process was also very easy to follow.”

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Posted 4 weeks ago

“Nice Customer service and good products”

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Posted 1 month ago

“Loved the quality and overall experience”

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Posted 1 month ago

“Thank you The Souled store you collections are awesome.”

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Posted 1 month ago

“Quality is good”

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Posted 2 months ago

“Absolutely loved the Inside Out: Angry product from The Souled Store! 😍 The design is super fun and expressive—perfectly captures Anger’s personality from the movie. The print quality is excellent, the colors are vibrant, and the fabric feels comfortable and premium. The fit is great and holds up well even after wearing it for a full day. Definitely a must-have for Inside Out fans and anyone who loves quirky, character-based merch. Totally worth it! 👌🔥”

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Posted 2 months ago

“Quality and innovation at the highest level”

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Posted 2 months ago

“Big fan of The Souled Store! Their T-shirts perfectly match every mood, the quality is top-notch, and the customer support team is super helpful—they patiently guide you through every query. The app and website are also very user-friendly, making the whole shopping experience quick and effortless.”

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Posted 2 months ago

“I’m genuinely impressed with The Souled Store’s customer support team. The executives are extremely soft-spoken, courteous, and patient, which makes every interaction pleasant and reassuring. What truly stood out to me was their promptness, my emails were replied to within minutes, and consistent follow-ups were maintained until the issue was fully resolved. They don’t just respond; they actively take ownership and keep you informed at every step, which reflects a strong customer-first mindset.”

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Posted 2 months ago

“Very bad experience. They send me a low quality product and refusing to take it back and return my money. Three times they rejected their product saying quality issues. Customer care is also not working properly.”

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Posted 2 months ago

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Posted 2 months ago

“Very bad experience. They send me low quality product, now refuse to return it. Customer care is also very poor, they don't even reply my message”

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Posted 2 months ago

“Souled Store products are of low quality I recently purchased hydros and the clip snapped on the first day of the use Their customer care which is only on what’s app did not help and I was denied refund or even exchange Very poor service”

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Posted 2 months ago

“Loved TSS products. Great Customer service. I always get my delivery on time. Really appreciate it.”

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Posted 2 months ago

“Great quality products and excellent customer service”

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Posted 2 months ago

“trending style”

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Posted 2 months ago

“I had a very nice experience with souled store. Also, the products are really nice.”

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Posted 3 months ago

“I ordered some apparels which were delivered on time and their quality met my expectations”

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Posted 3 months ago

“Cool stuff and designs, love it”

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Posted 3 months ago

The Souled Store is rated 3.1 based on 357 reviews