The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 3.00

3.0 Rating 327 Reviews

49 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

3.0

Based on 327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was quite disappointed to see that the Dahisar Check Naka store has been closed without any prior update or communication. During diwali featival and i have travelled from mahalaxmi to dahisar for wide range and unique collections.It was one of the biggest and most well-stocked Souled Store outlets in Mumbai, and its sudden shutdown has really affected the shopping experience for customers in the Western suburbs. The store was easily accessible and often had a wider variety of stock compared to other locations it’s unfortunate that such a key store was shut down.There was no signage or information at the location about the closure, which added to the confusion and inconvenience. It would have been helpful to inform customers in advance through SMS, email, or even on the website and maps.On a positive note, I want to thank the staff at your new Bandra store they were very helpful and assisted me with my concerns. They were courteous and tried their best to guide me. Then finally i buy from the store. As discussed with the team, I strongly request that you maintain a wide and consistent variety of clothing in at least one offline store. It becomes frustrating when certain collections are only available online or scattered across different locations. Having one flagship store (or a clearly marked location) where the full range is available like it was in Dahisar would really improve the overall experience. Thankyou, Chirag Suthar 9137963583”

Helpful Report

Posted 1 week ago

“Best service”

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Posted 3 weeks ago

“I'm extremely disappointed with my experience at The Souled Store. Their rigid policies seem to prioritize profits over customer satisfaction, which is unacceptable. The exchange process was a nightmare, and the customer service team was more focused on citing rules than resolving my issue. It's clear that they don't value their customers' feedback or concerns. I wouldn't recommend The Souled Store to anyone – there are better options out there that actually care about their customers. Save your time and money, and shop elsewhere."”

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Posted 1 month ago

“Customer service and prices”

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Posted 1 month ago

“Fair pricing and really awesome customer support. Helped me a promptly with my refund issue. Really satisfied overall with the service and products”

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Posted 1 month ago

“V.good product”

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Posted 1 month ago

“The Souled Store consistently delivers great quality and impressive designs; my recent orders left me very satisfied. Customer service is friendly, and the prices feel fair for what you get. However, I believe delivery speed could be improved, and I'd love to see more special offers and exclusive deals for returning customers. Overall, a very positive shopping experience!”

Helpful Report

Posted 1 month ago

“I’ve always had a great experience shopping with The Souled Store! ✨ The quality of their products is excellent, super comfortable, and exactly as shown on the website. The designs are unique and trendy, which makes them stand out from other brands. Their customer service team is also very responsive and helpful whenever I’ve had a query. Deliveries are smooth and well-packaged, and overall the whole shopping process feels easy and reliable.”

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Posted 1 month ago

“I recently bought a varsity jacket from The Souled Store and I’m really impressed! 👌 The quality is top notch, the fit is perfect, and the detailing is amazing. What made it even better was the delivery —I had ordered it for my birthday and it arrived earlier than expected, which made my day extra special. Thankyou so much Souled Store🎂✨”

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Posted 1 month ago

“Absolutely amazing collection”

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Posted 1 month ago

“they are best in resolving the problems”

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Posted 1 month ago

“These clogs from The Souled Store are a huge disappointment. While they look good, the quality is incredibly poor. After only two days of light use, they've already falling apart. For something that looks so bulky and durable, they're surprisingly weak. The brand needs to seriously improve the quality of their footwear.”

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Posted 1 month ago

“Awesome product and great customer service”

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Posted 1 month ago

“No price match after purchasing a product they decreased the price and denied to pay the difference.”

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Posted 1 month ago

“Awesome design, excellent customer support, and a great 30-day return policy”

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Posted 1 month ago

“The souled store customer experience team is top notch and always there to help!! Keep up the good work!!”

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Posted 1 month ago

“delivery was hassle free and quick”

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Posted 1 month ago

“The Souled Store never fails to impress! Great quality, super comfy fits, and prints that last. Their quirky pop culture collections always keep my wardrobe fresh and fun.”

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Posted 1 month ago

“The Souled Store has always been a gem and has given me variety of clothes. Along with timely discounts.”

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Posted 1 month ago

“I had a very good experience with The Souled store. Fast delivery and good support from the brand. Keep it up!”

Helpful Report

Posted 2 months ago

The Souled Store is rated 3.0 based on 327 reviews