The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 3.11

3.1 Rating 357 Reviews

52 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

3.1

Based on 357 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

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“they are best in resolving the problems”

Helpful Report

Posted 6 months ago

“These clogs from The Souled Store are a huge disappointment. While they look good, the quality is incredibly poor. After only two days of light use, they've already falling apart. For something that looks so bulky and durable, they're surprisingly weak. The brand needs to seriously improve the quality of their footwear.”

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Posted 6 months ago

“Awesome product and great customer service”

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Posted 6 months ago

“No price match after purchasing a product they decreased the price and denied to pay the difference.”

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Posted 6 months ago

“Awesome design, excellent customer support, and a great 30-day return policy”

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Posted 6 months ago

“The souled store customer experience team is top notch and always there to help!! Keep up the good work!!”

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Posted 6 months ago

“delivery was hassle free and quick”

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Posted 6 months ago

“The Souled Store never fails to impress! Great quality, super comfy fits, and prints that last. Their quirky pop culture collections always keep my wardrobe fresh and fun.”

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Posted 6 months ago

“The Souled Store has always been a gem and has given me variety of clothes. Along with timely discounts.”

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Posted 6 months ago

“I had a very good experience with The Souled store. Fast delivery and good support from the brand. Keep it up!”

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Posted 6 months ago

“its a great brand, i really liked the products and it also looks very cool and aesthetic.”

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Posted 7 months ago

“Good Collection and pretty much great service”

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Posted 7 months ago

“I bought UBZ shoe from souled store online website it's not comfortable at all, very worst customer support services as well. Return policy is fake. Shipping is worst”

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Posted 7 months ago

“The products are really good and "The souled store" never fails to provide splendid customer service.”

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Posted 9 months ago

“Timely service, quality and trendy products. Love The Souled Store”

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Posted 9 months ago

“TSS nails it every time with top-notch product quality and super smooth customer experience! From quirky designs to timely support, shopping here always feels like a win. Total vibe!”

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Posted 9 months ago

“Excellent product with good fabric recently placed for my birthday”

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Posted 9 months ago

“The product was damaged, I ordered this product for an international trip n I just don't have the time to return it. My first n last order. My first experience was bad 😞”

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Posted 9 months ago

“Worst website ever with even worst customer care”

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Posted 9 months ago

“Very happy”

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Posted 9 months ago

The Souled Store is rated 3.1 based on 357 reviews