The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 3.07

3.1 Rating 340 Reviews

51 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

3.1

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was damaged, I ordered this product for an international trip n I just don't have the time to return it. My first n last order. My first experience was bad 😞”

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Posted 6 months ago

“Worst website ever with even worst customer care”

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Posted 6 months ago

“Very happy”

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Posted 6 months ago

“Absolutely amazing designs and quality. Wow experience”

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Posted 6 months ago

“The collections and quality of the products are amazing.”

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Posted 6 months ago

“Very nice products”

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Posted 6 months ago

“The Kalyug Tshirt I ordered is amazing, the quality and fit are top notch and I'm in love with the feel of the shirt.”

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Posted 7 months ago

“Bought clothes from here, terrible quality, the fabric is itchy, and it didn't even last one wash without the strings fraying out.”

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Posted 7 months ago

“I love shopping from here. The quirky packaging and handwritten note made my day! These are the small little things I appreciate about this brand.”

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Posted 7 months ago

“I love shopping from this brand. I received my t-shirt yesterday. It is the same as the picture and looks really good, and the best part is that I got 250 rupees off!!”

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Posted 7 months ago

“I wasn’t expecting the t-shirt to be this soft! I love it, it's super comfy and fits perfectly! And It might be the coolest tshirt in my wardrobe.”

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Posted 7 months ago

“I'm really impressed by the quality! I got a Marvel hoodie, and it feels so warm and cozy. It's worth every penny, especially in winter.”

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Posted 7 months ago

“The customer services are pathetic . I have been trying to just exchange the item and get a size up. The delivery guy takes the parcel and then next day returns it back and says Madam the return is not accepted.He said I don’t know the reason. Its just all chaos and time waste. A common problem with small businesses.”

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Posted 7 months ago

“Bewakoof banane ki machine hai..plz don't buy any of their products”

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Posted 10 months ago

“Plz don't make a mistake of buying any product online bcoz their exchange services and policy is fraudulent”

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Posted 10 months ago

“Probably,they should change the name to "The Soiled Store"as there is nothing soulful here”

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Posted 10 months ago

“Received an absolutely third rate parcel...wasn't expecting it since my previous experience was very satisfactory”

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Posted 10 months ago

“I purchased their quilted puffer twilight jacket and I am pleasantly surprised at the quality and fit. It is quite heavier than expected and the material is thick. It fits me perfectly just as I like it. This jacket works like a dream for me. Very happy with the purchase and will definitely go back to get some more stuff again.”

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Posted 11 months ago

“The souled store lure people with false advertisements about Membership Wednesday. Despite purchasing stuff, they don't provide prizes and simply turn down requests by saying customers are randomly selected. Whenever, customers file a complaint or concerns, their customer experience team are least interested in pleasing paying members or even supporting them which are spending money to support their business. Even the prices of their stuff is going higher and quality is not that great whereas there are other competitive stores offering better design and value for money. I would stay away from this company which do not care for supporting customers.”

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Posted 11 months ago

“Loved the cloths - I have purchased many a times and they never failed me Best store and best in value for the money”

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Posted 1 year ago

The Souled Store is rated 3.1 based on 340 reviews