The Souled Store Reviews

Name: The Souled Store
Rating: 2.12

2.1 Rating 194 Reviews

26 %

of reviewers recommend The Souled Store

Company Reviews

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Metrics

2.1

Based on 194 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 1 star review on 30th September 2023

Ayush

The Souled Store 1 star review on 22nd September 2023

Shahul Irshad

The Souled Store 1 star review on 2nd September 2022

Paritosh

The Souled Store 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“The cloth quality degrades in one wash”

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Posted 1 year ago

“Ghatkopar rcity the sould store manager he's name is mintoo agrawal he is very bad Nd very manner lesss all staff r very much coprative and helpfull but the manager was teasing everyone and laughing on other people and he don't have manner he is body shaming to every lady customer in store”

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Posted 1 year ago

“It was a amazing place and The staff was very nice and knew about everything like Harry Potter,Marvel etc.My favourite part the mirror they had made it look like the wanted poster in Harry Potter so it was like you were wanted!”

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Posted 1 year ago

“First they sent wrong clothes and also when you purchase for the first time THEY ADD A NON REFUNDABLE STUPID SUBSCRIPTION which if you didn't pay attention u will end up paying..... straight up scammers”

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Posted 1 year ago

“The worst store. Quality is too worst we can tear the cloth with our bear hand very easily”

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Posted 1 year ago

“Dirty shopping experience, we will never buy from them again. Amazon, Flipkart & branded Firms are better. when you buy from such small unknown online stores you keep waiting for the delivery, neither you get your product nor refund.”

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Posted 1 year ago

“Hi, I wish to wear Souled store Apparel but unfortunately it is not deliverable to the selected pin code- 135001. May I know when it will be available to the this pin code ?”

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Posted 1 year ago

“In One wash tshirt lost its quality, color , design”

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Posted 1 year ago

“Pathetic. There are lot more options on Myntra. I don’t understand for what joy I ordered from here. Ordered small size and got the delivery of xxl product. Plus still I haven’t received my refund. Yucks brand”

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Posted 1 year ago

“Wonderful collection & helpful staff!”

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Posted 1 year ago

“The product quality (T-Shirts) has drastically gone down over the years and prices have gone up. While the designs still resonate, its not worth the poor quality. From pilling to shrinkage and stiffness, souled store has a lot to improve. As an early customer, Iam highly disappointed and wouldn't recommend the products anymore. Its high time Souled store changes their manufacturer/job workers”

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Posted 1 year ago

“Please for the love god don't even but anything from here. Worst customer care experience ever. I will give this negative ratings if I could. Multiple mails, calls, complaints but no response.”

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Posted 1 year ago

“I’m (was) a fan of souled store products from the beginning. And I remember influencing others to check out their stuff. But consistency matters right??? Recently I placed a few orders, out of which I didn’t get delivered. When I raise this request to customer care, and a few follow-ups later, they ended up saying “it’s been delivered” - and they failed to provide zero facts that could back up their decision. There were no investigations done with the delivery partner from souled store customer care! Just a simple word that says “it’s been delivered” that’s all!!! Before my escalation to customer care, I did investigate with our community security team, entry& exit ledger, have gone through no broker app notifications & miss calls to find out if there is any trace of delivery, and I found nothing. My advice is - to go for the “cash on delivery” option if you want to buy their stuff badly. That’s safe! Good luck!”

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Posted 1 year ago

“not sending quality prouct”

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Posted 1 year ago

“Very poor delivery net. Waited for 10 days product did not get delivered to me. No one contact me but still status showd out for delivery. Poor customer care and query resolving potential. Do not ever buy any product from this company. If you want purchase from any other company.”

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Posted 1 year ago

“One of the most pathetic customer service. Made me wait for 4 days and no upfront information on the delay . The people on the floor are not only rude but arrogant. There were 4 contact number I tried to call . None of them answered . I had to gift it on Friday , today being Saturday I called to inform that I would be late coz I was stuck in traffic .. None of the contact number provided answered. Absolutely pathetic customer service. The lady on floor was utter disgusting and does not know to handle irate customer. Poor and unprofessional customer service.”

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Posted 1 year ago

“Very bad service. I am dissatisfied with the service. Please do not buy anything online. The delivery agent that the Souled store uses is a fake service. The delivery agent didn't even try to deliver my product and no communication was done by the delivery agent and fake remarks were given thrice that I was not available for receiving the order. Please DO NOT BUY THINGS ONLINE. Even after this thing being escalated twice, there was no attempt made to deliver. This is very frustrating . I am really very dissatisfied with the service. People, THINK BEFORE YOU BUY AND DON'T MAKE PAYMENTS UNTILL THE PRODUCT IS DELIVERED!!!!!”

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Posted 1 year ago

“Wrong product delivered. Very poor customer service team. No communication and really bad experience when returning the product. Highly disappointed. Please see it has been more than 11 days since the order and I still haven't received my refund nor have they initiated one. Multiple E-Mails to the support team are a waste because they need 24 to 48 hrs to reply after writing one mail. Pathetic service.”