The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 3.11

3.1 Rating 357 Reviews

52 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

3.1

Based on 357 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your delivery partner did not attempt delivery and on your app that order shows cancelled ... Sorry to say this is real bad experience about 4 - 5 items were supposed to be exchanged ... I feel cheated ... I bought extra membership also ...Sorry to say I feel cheated and will never trust such bogus company.”

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Posted 3 weeks ago

“Very bad experience. They send me a low quality product and refusing to take it back and return my money. Three times they rejected their product saying quality issues. Customer care is also not working properly.”

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Posted 2 months ago

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Posted 2 months ago

“Very bad experience. They send me low quality product, now refuse to return it. Customer care is also very poor, they don't even reply my message”

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Posted 2 months ago

“Souled Store products are of low quality I recently purchased hydros and the clip snapped on the first day of the use Their customer care which is only on what’s app did not help and I was denied refund or even exchange Very poor service”

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Posted 2 months ago

“I was quite disappointed to see that the Dahisar Check Naka store has been closed without any prior update or communication. During diwali featival and i have travelled from mahalaxmi to dahisar for wide range and unique collections.It was one of the biggest and most well-stocked Souled Store outlets in Mumbai, and its sudden shutdown has really affected the shopping experience for customers in the Western suburbs. The store was easily accessible and often had a wider variety of stock compared to other locations it’s unfortunate that such a key store was shut down.There was no signage or information at the location about the closure, which added to the confusion and inconvenience. It would have been helpful to inform customers in advance through SMS, email, or even on the website and maps.On a positive note, I want to thank the staff at your new Bandra store they were very helpful and assisted me with my concerns. They were courteous and tried their best to guide me. Then finally i buy from the store. As discussed with the team, I strongly request that you maintain a wide and consistent variety of clothing in at least one offline store. It becomes frustrating when certain collections are only available online or scattered across different locations. Having one flagship store (or a clearly marked location) where the full range is available like it was in Dahisar would really improve the overall experience. Thankyou, Chirag Suthar 9137963583”

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Posted 5 months ago

“I'm extremely disappointed with my experience at The Souled Store. Their rigid policies seem to prioritize profits over customer satisfaction, which is unacceptable. The exchange process was a nightmare, and the customer service team was more focused on citing rules than resolving my issue. It's clear that they don't value their customers' feedback or concerns. I wouldn't recommend The Souled Store to anyone – there are better options out there that actually care about their customers. Save your time and money, and shop elsewhere."”

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Posted 6 months ago

“These clogs from The Souled Store are a huge disappointment. While they look good, the quality is incredibly poor. After only two days of light use, they've already falling apart. For something that looks so bulky and durable, they're surprisingly weak. The brand needs to seriously improve the quality of their footwear.”

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Posted 6 months ago

“No price match after purchasing a product they decreased the price and denied to pay the difference.”

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Posted 6 months ago

“I bought UBZ shoe from souled store online website it's not comfortable at all, very worst customer support services as well. Return policy is fake. Shipping is worst”

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Posted 7 months ago

“The product was damaged, I ordered this product for an international trip n I just don't have the time to return it. My first n last order. My first experience was bad 😞”

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Posted 9 months ago

“Worst website ever with even worst customer care”

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Posted 9 months ago

“Bought clothes from here, terrible quality, the fabric is itchy, and it didn't even last one wash without the strings fraying out.”

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Posted 10 months ago

“The customer services are pathetic . I have been trying to just exchange the item and get a size up. The delivery guy takes the parcel and then next day returns it back and says Madam the return is not accepted.He said I don’t know the reason. Its just all chaos and time waste. A common problem with small businesses.”

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Posted 10 months ago

“Bewakoof banane ki machine hai..plz don't buy any of their products”

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Posted 1 year ago

“Plz don't make a mistake of buying any product online bcoz their exchange services and policy is fraudulent”

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Posted 1 year ago

“Probably,they should change the name to "The Soiled Store"as there is nothing soulful here”

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Posted 1 year ago

“Received an absolutely third rate parcel...wasn't expecting it since my previous experience was very satisfactory”

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Posted 1 year ago

“The souled store lure people with false advertisements about Membership Wednesday. Despite purchasing stuff, they don't provide prizes and simply turn down requests by saying customers are randomly selected. Whenever, customers file a complaint or concerns, their customer experience team are least interested in pleasing paying members or even supporting them which are spending money to support their business. Even the prices of their stuff is going higher and quality is not that great whereas there are other competitive stores offering better design and value for money. I would stay away from this company which do not care for supporting customers.”

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Posted 1 year ago

“Staff engage in fraudulent misselling with fake offers!!”

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Posted 1 year ago

The Souled Store is rated 3.1 based on 357 reviews