The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 3.00

3.0 Rating 327 Reviews

49 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

3.0

Based on 327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was quite disappointed to see that the Dahisar Check Naka store has been closed without any prior update or communication. During diwali featival and i have travelled from mahalaxmi to dahisar for wide range and unique collections.It was one of the biggest and most well-stocked Souled Store outlets in Mumbai, and its sudden shutdown has really affected the shopping experience for customers in the Western suburbs. The store was easily accessible and often had a wider variety of stock compared to other locations it’s unfortunate that such a key store was shut down.There was no signage or information at the location about the closure, which added to the confusion and inconvenience. It would have been helpful to inform customers in advance through SMS, email, or even on the website and maps.On a positive note, I want to thank the staff at your new Bandra store they were very helpful and assisted me with my concerns. They were courteous and tried their best to guide me. Then finally i buy from the store. As discussed with the team, I strongly request that you maintain a wide and consistent variety of clothing in at least one offline store. It becomes frustrating when certain collections are only available online or scattered across different locations. Having one flagship store (or a clearly marked location) where the full range is available like it was in Dahisar would really improve the overall experience. Thankyou, Chirag Suthar 9137963583”

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Posted 1 week ago

“I'm extremely disappointed with my experience at The Souled Store. Their rigid policies seem to prioritize profits over customer satisfaction, which is unacceptable. The exchange process was a nightmare, and the customer service team was more focused on citing rules than resolving my issue. It's clear that they don't value their customers' feedback or concerns. I wouldn't recommend The Souled Store to anyone – there are better options out there that actually care about their customers. Save your time and money, and shop elsewhere."”

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Posted 1 month ago

“These clogs from The Souled Store are a huge disappointment. While they look good, the quality is incredibly poor. After only two days of light use, they've already falling apart. For something that looks so bulky and durable, they're surprisingly weak. The brand needs to seriously improve the quality of their footwear.”

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Posted 1 month ago

“No price match after purchasing a product they decreased the price and denied to pay the difference.”

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Posted 1 month ago

“I bought UBZ shoe from souled store online website it's not comfortable at all, very worst customer support services as well. Return policy is fake. Shipping is worst”

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Posted 2 months ago

“The product was damaged, I ordered this product for an international trip n I just don't have the time to return it. My first n last order. My first experience was bad 😞”

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Posted 4 months ago

“Worst website ever with even worst customer care”

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Posted 4 months ago

“Bought clothes from here, terrible quality, the fabric is itchy, and it didn't even last one wash without the strings fraying out.”

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Posted 5 months ago

“The customer services are pathetic . I have been trying to just exchange the item and get a size up. The delivery guy takes the parcel and then next day returns it back and says Madam the return is not accepted.He said I don’t know the reason. Its just all chaos and time waste. A common problem with small businesses.”

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Posted 6 months ago

“Bewakoof banane ki machine hai..plz don't buy any of their products”

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Posted 8 months ago

“Plz don't make a mistake of buying any product online bcoz their exchange services and policy is fraudulent”

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Posted 8 months ago

“Probably,they should change the name to "The Soiled Store"as there is nothing soulful here”

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Posted 8 months ago

“Received an absolutely third rate parcel...wasn't expecting it since my previous experience was very satisfactory”

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Posted 8 months ago

“The souled store lure people with false advertisements about Membership Wednesday. Despite purchasing stuff, they don't provide prizes and simply turn down requests by saying customers are randomly selected. Whenever, customers file a complaint or concerns, their customer experience team are least interested in pleasing paying members or even supporting them which are spending money to support their business. Even the prices of their stuff is going higher and quality is not that great whereas there are other competitive stores offering better design and value for money. I would stay away from this company which do not care for supporting customers.”

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Posted 9 months ago

“Staff engage in fraudulent misselling with fake offers!!”

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Posted 1 year ago

“I bought two superman sweatshirts however I opened one parcel and never opened the other. It was such a poor quality. Returning is easy through the app but there’s a catch. I have to pay 20 rupees per product for return. I ordered 2 sweatshirts together but they spilt the order into 2 that was very cleaver of them. I even received both the products together by the way. This should not be the case if you are ordering multiple items together. They should charge a single amount. I placed the return it’s 24/09/2024. First time I ordered and this will be my last.”

Helpful Report

Posted 1 year ago

“Worst company and team I have encountered with. They have failed to refund my order for more than a week. Everytime I call the customer care centre, I'm told that the refund will be issued within a day but no progress for a week.”

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Posted 1 year ago

“Where is my refund ... Where is my money??????? What kind of a service this is and I have all your emails written about me getting the refund today and you also confirmed on your last emails that the item is received back, but I have not got my money at all. You souled store are a cheat and just take money frm customers but do not deliver nor refund back. Check your homepage and social media. I have already posted this few minutes ago and now I am sending all of this on YouTube and then lodging and FIR as I have all proofs Santosh Narottam So not buy as this is a fraud clothing co. They take ur money and do not deliver and then take the item back but you never get your money back. I am lodging a FIR now and have already posted their fake promises and emails sent with screenshots on FB, insta, and now sending all on you tube.”

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Posted 1 year ago

“I've ordered galactic perfume thru online, fragrance are not that much satisfied, please improve fragrance quality, when I sprayed it smells like local detergent soap , Im using so many tees collections from your store that quality is fine , if you're entering to perfume section, you have to workout to get unique collection, this might lead to downfall , please make some unique perfume collections, sorry to say this , I feel I lost my money”

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Posted 1 year ago

“We had very bad experience when we had to return Souled store product when the size was too large. The proper size was not available and he ence we had to return the product. It has been more than 15 days now, their agent is not coming to pickup the delivery. Every time we get message that delivery boy was unable to pick up the delivery. I wrote emails. I contacted on helpline. They only give the timeline but doesn't show up. The return process is extremely bad.”

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Posted 1 year ago

The Souled Store is rated 3.0 based on 327 reviews