The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 3.11

3.1 Rating 357 Reviews

52 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

3.1

Based on 357 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a pathetic experience at The Souled store, Ambience Mall, Gurgaon, today on 5th June 2022. First the staff at the Billing counter were too slow and we had to wait for a long time to get our bill done. They did not have a basic Credit Card machine with them. We were getting late and so paid quickly and left. After reaching home we realised that they overbooked us and added an item worth INR 1000+ into our bill. There was no contact details on the internet. We somehow got the store number via their Mumbai store. A lady who identified herself as the store Manager instead of apologising talked very rudely. Was not even ready to listen to the issue and said she is busy at the store (it was 9:15 pm and stores at Ambience get closed by 9pm). Then we called again at 9:30pm, she again instead of apologising talked very unprofessionally and said she will check and call us back at 10pm. She did not even ask our bill number and when I confronted she said she will call back and ask the details. Till then we have called her 15 times and she is not picking up the phone. It is 11:09 pm right now. I request all of you please don’t buy from this fraud store. They even sold their membership to us forcefully and looted us by billing fraud. The staff and specially that lady is too Badtameez. I am going to lodge a complaint to the police.”

Helpful Report

Posted 3 years ago

“Request for refund for my Order ID: 6102390 as till date not received my order. As you are having some issue to dispatch my product with correct size. I have ordered XS size Tshirt in Coloba store and they delivered S size so I send request for replacement of the product but till today not received. I am not satisfied with your service as I was not informed about this ever 2 days I kept on calling and your concern person are saying lies that my order is in transit. Actually my replacement order was not shipped. Please improve your service so that i can recommend others also to buy from your shop.”

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Posted 3 years ago

“Very very poor fabric in each category. All they focus is on design and look, which gets compromised after a couple of use. I have bought more than 15 products from them in last one year, and trust me none of them is in my wardrobe anymore. Trust me none of the products lasted even 1-2 months. Poor and pathetic. I have now deleted the app permanently, and never to return for sure.”

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Posted 3 years ago

“Very poor and thick quality material and when you try to return it they always show invalid name or anything invalid to make there money... literally i hate this experience and plz do not try it...”

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Posted 3 years ago

“Very pathetic. They should change there name to idiotic store.”

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Posted 3 years ago

“Worst experience!!! product missing inside package.”

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Posted 3 years ago

“This company is fraud. After returning product they does not refund your money. And it goes to there wallet. If you don’t like any product yet you have to purchase. Return policy is disgusting.”

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Posted 4 years ago

“Wish there was an option for zero. I visited the palledium mall today went in to TSS. The lady sitting there was absolutely rubbish to talk to. I wonder why such people even get jobs they should b sacked.”

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Posted 4 years ago

“Horrible customer service. Bought a cord set and there was a hole in the pocket. Did not get a refund on a torn shorts that I received. They did not even bother to take my shorts back and give me a new pair. Never buy from this place. Total scam. They sent me ₹500 TSS points instead of that which is applicable only if i spend ₹2000. Why would I from such a horrible brand with such poor customer service.”

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Posted 4 years ago

“Pathetic Quality”

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Posted 4 years ago

“After following you up for 3 months, nstead of refunding Rs 2770, you deposit Rs 24 in my UPI account. And now you tell me to wrote an email. This is so unprofessional. I don't know how long I'll have to wait for my refund. Zero customer service. Extremely disappointed. Never recommending you to anyone.”

Helpful Report

Posted 4 years ago

“Initially, service was good. received quality products at decent price. It takes little longer for delivery and return pickup/refund but that is okay. But later on service got pathetic. I started to received used (I mean literally used products, had some stains on them/washed marks and even small wear and tear). I placed the return request a month ago and still struggling to get refund. Instead their call center executive even senior manager are blaming me for not having follow up with them. Seriously I should have visited this site before placing the orders. Now I am stuck with around 3000 INR in souled store TSS money and forced to buy souled store products)”

Helpful Report

Posted 4 years ago

“Do not buy, I repeat do not buy anything from here, you won't receive an refund for your returns. And worst part no grievance management either by call or mail. Only exp you will have is REGRET.”

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Posted 4 years ago

“Any options for Zero Stars? Firstly their size chart is wrong. You buy 4 products. Return 2 due to wrong size. You try to buy the correct size. They charge more then. Flawed algorithm and flawed company. If you guys are thinking about an IPO, please don't!!!”

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Posted 4 years ago

“You won't find reviews on their website, because this is a fraudulent company. The customer service guys are just like the logo, always hiding behind 'sheets' of fake promises. I should've looked up reviews before making a purchase.”

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Posted 4 years ago

“Complete fraud”

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Posted 4 years ago

“Such worst after sales support. I got small size and keep on calling them to return. But it been almost a month but they not doing anything. Apart from fals commitment. Guys please don't buy anything”

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Posted 4 years ago

“Absolutely 0 zero exchange policy In terms of exchange the company will ignore the customer completely”

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Posted 4 years ago

“Refund policy very bad.. Product not same as shown in picture..They don't even rply properly.”

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Posted 4 years ago

“The product images do not match the delivered product.....I returned it twice. There delivery and return is a tedious process. They always seems to have a technical glitch, always. After 6 calls, 4 mails later...........Its been a month and I am still waiting for my refund.”

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Posted 4 years ago

The Souled Store is rated 3.1 based on 357 reviews