The Souled Store Reviews

Name: The Souled Store
Address: Tantia Jogani Industrial Premises, Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East,, Mumbai, Maharashtra
Rating: 2.96

3.0 Rating 315 Reviews

48 %

of reviewers recommend The Souled Store

Company Reviews

Metrics

3.0

Based on 315 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service. Bought a cord set and there was a hole in the pocket. Did not get a refund on a torn shorts that I received. They did not even bother to take my shorts back and give me a new pair. Never buy from this place. Total scam. They sent me ₹500 TSS points instead of that which is applicable only if i spend ₹2000. Why would I from such a horrible brand with such poor customer service.”

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Posted 3 years ago

“Pathetic Quality”

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Posted 3 years ago

“After following you up for 3 months, nstead of refunding Rs 2770, you deposit Rs 24 in my UPI account. And now you tell me to wrote an email. This is so unprofessional. I don't know how long I'll have to wait for my refund. Zero customer service. Extremely disappointed. Never recommending you to anyone.”

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Posted 3 years ago

“Initially, service was good. received quality products at decent price. It takes little longer for delivery and return pickup/refund but that is okay. But later on service got pathetic. I started to received used (I mean literally used products, had some stains on them/washed marks and even small wear and tear). I placed the return request a month ago and still struggling to get refund. Instead their call center executive even senior manager are blaming me for not having follow up with them. Seriously I should have visited this site before placing the orders. Now I am stuck with around 3000 INR in souled store TSS money and forced to buy souled store products)”

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Posted 3 years ago

“Do not buy, I repeat do not buy anything from here, you won't receive an refund for your returns. And worst part no grievance management either by call or mail. Only exp you will have is REGRET.”

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Posted 3 years ago

“Any options for Zero Stars? Firstly their size chart is wrong. You buy 4 products. Return 2 due to wrong size. You try to buy the correct size. They charge more then. Flawed algorithm and flawed company. If you guys are thinking about an IPO, please don't!!!”

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Posted 3 years ago

“You won't find reviews on their website, because this is a fraudulent company. The customer service guys are just like the logo, always hiding behind 'sheets' of fake promises. I should've looked up reviews before making a purchase.”

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Posted 3 years ago

“Complete fraud”

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Posted 3 years ago

“Such worst after sales support. I got small size and keep on calling them to return. But it been almost a month but they not doing anything. Apart from fals commitment. Guys please don't buy anything”

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Posted 3 years ago

“Absolutely 0 zero exchange policy In terms of exchange the company will ignore the customer completely”

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Posted 3 years ago

“Refund policy very bad.. Product not same as shown in picture..They don't even rply properly.”

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Posted 3 years ago

“The product images do not match the delivered product.....I returned it twice. There delivery and return is a tedious process. They always seems to have a technical glitch, always. After 6 calls, 4 mails later...........Its been a month and I am still waiting for my refund.”

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Posted 3 years ago

“Over priced clothes... some of them don't even live upto the quality expectations”

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Posted 4 years ago

“Fraudulent Business”

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Posted 4 years ago

“Worst quality products....does not refund money so one is forced to buy their cheap clothing in exchange for the already received cheap clothes......and also no refund policy shown while buying”

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Posted 4 years ago

“The quality of cotton and the print is really below par. The costing is premium but quality is wore than Bewakoof brand tees.”

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Posted 4 years ago

“This has become a trend ,,, that create a fake company and collect money... Don't go with new company.. i was just about to order... But rewiews helped to to become a fool”

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Posted 4 years ago

“The biggest scammer is one lady in the customer care who fools like anything. I had ordered and there was a transaction failure instead of returning the money within time she argues for her company policies. Please don't get fooled by them as they are highly unprofessional. There was one guy called Karthik who helped me a lot. But the lady was totally unprofessional and has no clue what she speaks. Pathetic customer care.”

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Posted 4 years ago

“Very big mistake!!! Extremely low quality material and pathetic stitching!! All threads came out in second wear itself. Don’t order from thesouledstore.com. Waste of money!!”

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Posted 4 years ago

“I placed an order of a T-shirt, it seems that i lost my money, no response from anyone in this regard till now.”

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Posted 4 years ago

The Souled Store is rated 3.0 based on 315 reviews