The Souled Store Reviews

Name: The Souled Store
Rating: 2.90

2.9 Rating 298 Reviews

46 %

of reviewers recommend The Souled Store

Company Reviews

Questions

Metrics

2.9

Based on 298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Souled Store 5 star review on 19th May 2025

The Souled Store 1 star review on 2nd September 2022

Paritosh

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy, I repeat do not buy anything from here, you won't receive an refund for your returns. And worst part no grievance management either by call or mail. Only exp you will have is REGRET.”

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Posted 3 years ago

“Any options for Zero Stars? Firstly their size chart is wrong. You buy 4 products. Return 2 due to wrong size. You try to buy the correct size. They charge more then. Flawed algorithm and flawed company. If you guys are thinking about an IPO, please don't!!!”

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Posted 3 years ago

“You won't find reviews on their website, because this is a fraudulent company. The customer service guys are just like the logo, always hiding behind 'sheets' of fake promises. I should've looked up reviews before making a purchase.”

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Posted 3 years ago

“Complete fraud”

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Posted 3 years ago

“Such worst after sales support. I got small size and keep on calling them to return. But it been almost a month but they not doing anything. Apart from fals commitment. Guys please don't buy anything”

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Posted 3 years ago

“Absolutely 0 zero exchange policy In terms of exchange the company will ignore the customer completely”

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Posted 3 years ago

“Refund policy very bad.. Product not same as shown in picture..They don't even rply properly.”

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Posted 3 years ago

“The product images do not match the delivered product.....I returned it twice. There delivery and return is a tedious process. They always seems to have a technical glitch, always. After 6 calls, 4 mails later...........Its been a month and I am still waiting for my refund.”

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Posted 3 years ago

“Over priced clothes... some of them don't even live upto the quality expectations”

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Posted 3 years ago

“Fraudulent Business”

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Posted 3 years ago

“Worst quality products....does not refund money so one is forced to buy their cheap clothing in exchange for the already received cheap clothes......and also no refund policy shown while buying”

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Posted 3 years ago

“The quality of cotton and the print is really below par. The costing is premium but quality is wore than Bewakoof brand tees.”

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Posted 3 years ago

“This has become a trend ,,, that create a fake company and collect money... Don't go with new company.. i was just about to order... But rewiews helped to to become a fool”

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Posted 3 years ago

“The biggest scammer is one lady in the customer care who fools like anything. I had ordered and there was a transaction failure instead of returning the money within time she argues for her company policies. Please don't get fooled by them as they are highly unprofessional. There was one guy called Karthik who helped me a lot. But the lady was totally unprofessional and has no clue what she speaks. Pathetic customer care.”

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Posted 3 years ago

“Very big mistake!!! Extremely low quality material and pathetic stitching!! All threads came out in second wear itself. Don’t order from thesouledstore.com. Waste of money!!”

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Posted 3 years ago

“I placed an order of a T-shirt, it seems that i lost my money, no response from anyone in this regard till now.”

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Posted 3 years ago

“I was about to order "Justice League Baseball Shirt: Clark Kent and Iron Man: First Flight" but after going through the customer reviews I don't want to take the risk because this is not a reputed shopping side so I have change my mind. Let me keep checking more upcoming reviews from the buyer and I'll get back if it is good.”

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Posted 3 years ago

“Bhen ke lode souled store vale madarchod , randi ke bachhe.”

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Posted 3 years ago

“I was about to order as the products displayed on site are quite attractive.. Post reading the review comments I changed my plan... thankful to all reviewers...”

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Posted 3 years ago

“Worst company to buy from. They are unprofessional. Ordered 2 weeks back, when I did not received the order. They said that order has been cancelled because courier guy was not able to reach me. And courier guy didn't even called. They didn't even mailed me or messaged me about that.”

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Posted 3 years ago

The Souled Store is rated 2.9 based on 298 reviews